What is embroidery?
Embroidery is a long-lasting branding technique widely used to identify groups, teams or companies in a professional and sophisticated manner.Embroidered garments are suitable for most washing processes including dry cleaning and home laundering, however any bleaching process will effect the colour of the threads used in the embroidery. 

What is the usual production time?
Garments are normally produced within 10 working days from sign off of your logo.

What do I need to get an embroidered logo?
Simply bring a business card or even an idea that we can work with and we are happy to help. The point of our business is to get your organisation looking crisp and professional.If you have any form of electronic file (Jpeg, BMP, PDF, EPS, AI, PNG, ETC etc...) we can generally work from them.

Isn't embroidery like printing, why do I need digitizing?
The embroidery process begins with an idea or a piece of artwork. That artwork then has to be converted from a two dimensional artwork file into stitches or thread. Digitizing is the process by which electronic artwork is turned into computerized digital stitch instructions. The labour involved in this process is what the set up fee covers. Using specialised embroidery machines the artwork is stitched out and the result is your logo. Embroidery is three dimensional allowing some exciting effects to be included to "spruce up" a normally flat piece of artwork.

What is the process?
Talk to us. Tell us what you have in mind and we will work together to achieve your 'look'.  Send us your logo in electronic form, or even a high resolution photo, for evaluation.Choose your garments which may influence the size, colour and placement of your logo. We will prepare a an embroidery file, run a stitch out as a proof and once approved, the garments are ordered, embroidered and ready for you generally within 10 working days.

Can any fabric be embroidered?Embroidery can be carried out a a wide range of fabrics however a few considerations are necessary. A large logo with solid areas of stitching is likely to look too heavy on light t-shirt material while a fleece vest requires a specially designed embroidery file to ensure the pattern is visible. Talk to us about the garments you would like to have embroidered, this will allow us to prepare your artwork to ensure your logo looks its best.

How do I know if the garment I want to order is the right fit?
If you have any concerns about garment sizing let us know and we will guide you in the process of taking a garment measurement. If still in doubt we have show room samples for trial fitting. This is particularly useful when ordering garments for a number of different people. 

Once my logo is set up what is the process for future orders?
Select your garments from either our online catalogues or from our catalogues in store. Or re-order garments from previous orders. Let us know quantities and sizes and we can process your order. There are no additional set up costs for repeat orders (unless changes are made to your design) and no charge for changing thread colours if you make a change in the colour of your garments. 

Can I bring garments to you for embroidery?
Absolutely, we do however have a handling charge of $2.00 plus gst per garment with a minimum charge of $10.00 plus gst. For embroidery orders over 50 garments the handling fee will be waived.

Heat Text/Transfer

What is heat transfer?
Heat transfer uses a film which is cut out in the image you require and fixed to the garment surface. Unlike embroidered images, heat transfers only adhere to the outside surface of the garment leaving the inside unchanged. Heat transfer is a great option for decorating t-shirts and sports gear to maintain the comfort of the wearer.

What sort of images can you put on garments?
Names, logos, numbers and much more. We use high quality media to create your look and can use a combination of up to three colours if required. Heat transfer involves setting up the artwork in the correct format, cutting the image using specialised equipment and appling the image directly onto the garment using pressure and heat. We prefer to use vector files whenever possible; these allow us to cut out individual letters and designs. We can work with AI, EPS, or a high quality PDF. Heat press media is used for a wide variety of applications ranging from sports uniforms to single one-off designs. Heat transfer is also suited for items that can't be screen printed or embroidered, like some jackets and bags, swimsuits, stretchable performance wear, umbrellas, and more.As temperatures ranging over 160C are used there a number of fabrics which cannot be exposed to the heat transfer process. Any fabrics made of or lined with PVC will melt, essentially any fabric which cannot be ironed should not be used. File formats for artwork require a high resolution essential for creating the necessary files for heat transfer. Images from the internet are generally low resolution. Bitmap files should be high resolution jpegs or pdfs. Vector files should be eps or pdfs.
Heat transfer

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